@aral @bebroadband some clever clogs meets short term target. Who cares about companies long term prospects!
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@aral@bebroadband it's always about misaligned incentives -
@johnallsopp Sadly so. But those companies that include it as part of their service design will have a UX advantage. +@bebroadband -
@aral fwiw, almost every time I do almost anything I see business Opps. So little time, so much incompetence. -
@johnallsopp Exactly. Trying to look on the bright side (they’re opportunities) but don’t really have time to fix them all :) Wish I did :) -
@aral our role here is to nurture others to do so :-) everything is broken. Some things are worth fixing. - End of conversation
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@aral better than Optimum. I called to cancel effective 30 April, they pulled the plug on the 9th. Only way to reinstate was to re-sign up. - End of conversation
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@aral@bebroadband definitely lost me. Was seriously considering them recently.Thanks. Twitter will use this to make your timeline better. UndoUndo
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@aral@bebroadband Hah, was actually considering BE as I'm paying too much for my current provider. Hmm... maybe I'm the "one" you speak of. -
@andyhume@aral@bebroadband After news that Sky bought their customer base (http://www.independent.co.uk/news/business/news/sky-buys-o2s-broadband-accounts-8516336.html …) I moved away from BE when I moved house
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@aral Had a similar experience with http://demon.net after being with them for 9 years, customer approach is not moving with the timesThanks. Twitter will use this to make your timeline better. UndoUndo
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@aral same sort of thing with blue yonder a few years back, they would charge for equipment, refused to pick it up, was not allowed to sendThanks. Twitter will use this to make your timeline better. UndoUndo
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@aral@bebroadband that's why people shop at my newsagents lol. We're so 'fuck you' lol.Thanks. Twitter will use this to make your timeline better. UndoUndo
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@aral@bebroadband some people like the cheap thrill of being with a 'fuck you' company.Thanks. Twitter will use this to make your timeline better. UndoUndo
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