Dear @ocado,
Your password policy is ridiculous. You won’t send a password reset to my email address.
This isn’t security, it’s stupidity.
@Ocado That’s the number I called. Your support staff told me there was nothing they could do if I didn’t have my original post code.
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@aral Yes, unfortunately you require your email address and post code. You could also register a new account with a different email address. -
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@SaraMG We do require certain details to have a password reset. Thanks for your feedback. -
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@SaraMG No not at all, unfortunate about their experience. -
@Ocado You feel it's unfortunate, but unworthy of action. That's disingenuous at best. -
@SaraMG Thank you for comments, we'll forward this on.
End of conversation
New conversation -
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