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aral's profile
Aral Balkan
Aral Balkan
Aral Balkan
@aral

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Aral Balkan

@aral

I mainly post on my blog at https://ar.al  (RSS: https://ar.al/index.xml ) and interact on my Mastodon https://mastodon.ar.al . Please follow me there.

Terra firma
ar.al
Joined December 2006

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    Aral Balkan‏ @aral 18 Oct 2012

    Dear @HSBC_UK_Online Got a call from 08456032775 (your fraud department) asking my DOB. Don’t do this, you’re teaching people to get phished

    3:56 AM - 18 Oct 2012
    • 3 Retweets
    • 3 Likes
    • Simon Phipps Stephen Shankland Javier Alonso Karlos Andy Roberts
    11 replies 3 retweets 3 likes
      1. New conversation
      2. Aral Balkan‏ @aral 18 Oct 2012

        Dear @HSBC_UK_Online, I really don’t care about offending you by calling you back, I care that your policy teaches people to get phished.

        2 replies 1 retweet 0 likes
      3. 1 more reply
      1. New conversation
      2. Arthur Guy‏ @ArthurGuy 18 Oct 2012
        Replying to @aral

        @aral @HSBC_UK_Online Doesn't the bank give you a couple of pieces of personal information first so you can confirm its them?

        2 replies 0 retweets 0 likes
      3. Aral Balkan‏ @aral 18 Oct 2012
        Replying to @ArthurGuy

        @ArthurGuy @HSBC_UK_Online Nope, they don’t. Hence why they’re teaching people to get phished.

        2 replies 0 retweets 0 likes
      4. Arthur Guy‏ @ArthurGuy 18 Oct 2012
        Replying to @aral

        @aral @HSBC_UK_Online Ohh, @AskHalifaxBank do, its not perfect but does give you some reassurance

        0 replies 0 retweets 0 likes
      5. End of conversation
      1. Richard Lord‏ @richard_lord 18 Oct 2012
        Replying to @aral

        @aral I always look forward to that "You know I'm me because you phoned me. How do I verify you're HSBC?" conversation. @hsbc_uk_online

        0 replies 4 retweets 1 like
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      1. @timd‏ @timdotd 18 Oct 2012
        Replying to @aral

        @aral I always give incorrect details first - if they’re fishing they’ll just accept anything I tell them. Genuine calls will catch error.

        0 replies 0 retweets 2 likes
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      1. Steve Wart‏ @swartable 18 Oct 2012
        Replying to @aral

        @aral @HSBC_UK_Online they had a hard time getting this info out of me when they called me. They still don’t have my US address.

        0 replies 0 retweets 0 likes
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      1. Harley Watson  🏴󠁧󠁢󠁳󠁣󠁴󠁿‏ @_unlobito 18 Oct 2012
        Replying to @aral

        @aral Most secure option is to call the user and ask them to call the number on their card. But it's also the least convenient.

        0 replies 0 retweets 0 likes
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      1. Jerome Maurey‏ @jeromemaurey 18 Oct 2012
        Replying to @aral

        @aral @HSBC_UK_Online simple solutions would be: ask people to call the number on their card or implement a security question for the bank

        0 replies 0 retweets 0 likes
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      1. I back #Peoplesvote. @TechUK is ridiculous‏ @MarkLittlewood 18 Oct 2012
        Replying to @aral

        @aral Love it when my bank cold calls me, demand I prove who I am by asking personal questions, then try to sell to me.

        0 replies 0 retweets 0 likes
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