Dear @HSBC_UK_Online, I really don’t care about offending you by calling you back, I care that your policy teaches people to get phished.
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@aral @HSBC_UK_Online Doesn't the bank give you a couple of pieces of personal information first so you can confirm its them? -
@ArthurGuy @HSBC_UK_Online Nope, they don’t. Hence why they’re teaching people to get phished. -
@aral @HSBC_UK_Online Ohh,@AskHalifaxBank do, its not perfect but does give you some reassurance
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@aral I always look forward to that "You know I'm me because you phoned me. How do I verify you're HSBC?" conversation. @hsbc_uk_onlineThanks. Twitter will use this to make your timeline better. UndoUndo
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@aral I always give incorrect details first - if they’re fishing they’ll just accept anything I tell them. Genuine calls will catch error.Thanks. Twitter will use this to make your timeline better. UndoUndo
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@aral @HSBC_UK_Online they had a hard time getting this info out of me when they called me. They still don’t have my US address.Thanks. Twitter will use this to make your timeline better. UndoUndo
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@aral Most secure option is to call the user and ask them to call the number on their card. But it's also the least convenient.Thanks. Twitter will use this to make your timeline better. UndoUndo
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@aral @HSBC_UK_Online simple solutions would be: ask people to call the number on their card or implement a security question for the bankThanks. Twitter will use this to make your timeline better. UndoUndo
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@aral Love it when my bank cold calls me, demand I prove who I am by asking personal questions, then try to sell to me.Thanks. Twitter will use this to make your timeline better. UndoUndo
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