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aral's profile
Aral Balkan
Aral Balkan
Aral Balkan
@aral

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Aral Balkan

@aral

I mainly post on my blog at https://ar.al  (RSS: https://ar.al/index.xml ) and interact on my Mastodon https://mastodon.ar.al . Please follow me there.

Terra firma
ar.al
Joined December 2006

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    Two-way (sending and receiving) short codes:

    Country Code For customers of
    United States 40404 (any)
    Canada 21212 (any)
    United Kingdom 86444 Vodafone, Orange, 3, O2
    Brazil 40404 Nextel, TIM
    Haiti 40404 Digicel, Voila
    Ireland 51210 Vodafone, O2
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    Aral Balkan‏ @aral 11 Oct 2012

    People seem to think that @o2 being clever spin artists on Twitter equates to good use of social media. How about providing useful support?

    2:02 AM - 11 Oct 2012
    • 2 Retweets
    • 1 Like
    • Aden Davies Geoff gregyoung
    9 replies 2 retweets 1 like
      1. New conversation
      2. Mustafa Kurtuldu‏ @Mustafa_x 11 Oct 2012
        Replying to @aral

        @aral hey man, why dont you leave @o2 ? are you stuck in a contract?

        1 reply 0 retweets 0 likes
      3. Aral Balkan‏ @aral 11 Oct 2012
        Replying to @Mustafa_x

        @Mustafa_x No, it’s just a hassle. I keep meaning to.

        1 reply 0 retweets 0 likes
      4. Mustafa Kurtuldu‏ @Mustafa_x 11 Oct 2012
        Replying to @aral

        @aral If you did it might be worth just getting a new number altogether, could be wrong but changing your puk still means it goes through o2

        0 replies 0 retweets 0 likes
      5. End of conversation
      1. New conversation
      2. Alex Older‏ @alexolder 11 Oct 2012
        Replying to @aral

        @aral but is the point of the @o2 account to provide support?

        1 reply 0 retweets 0 likes
      3. Aral Balkan‏ @aral 11 Oct 2012
        Replying to @alexolder

        @alexolder Well, what is the purpose of the @O2 Twitter account? To provide canned responses combined with witty comebacks?

        3 replies 0 retweets 0 likes
      4. Alex Older‏ @alexolder 11 Oct 2012
        Replying to @aral

        @aral it's to be social, like many of us on twitter. No where on it's profile does it say it provides support, its there to converse.

        0 replies 0 retweets 0 likes
      5. End of conversation
      1. Christopher Bolton‏ @chrisbolton 11 Oct 2012
        Replying to @aral

        @aral @aral I don’t think anyone thinks it’s a good use of social media. It’s just very funny. Is it not?

        0 replies 0 retweets 0 likes
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      1. FJ!!‏ @fj 11 Oct 2012
        Replying to @aral

        @aral @O2 has always been stellar 4 DSL. The 1 time I called them the tech did not adhere to a dumb script and worked with me on my level.

        0 replies 0 retweets 0 likes
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      1. Steve Evans‏ @steve_e 11 Oct 2012
        Replying to @aral

        @aral I think the two are linked. Clever spin prob = an agency managing their account which in turn = zero customer support

        0 replies 0 retweets 0 likes
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      1. Meredith L. Patterson‏Verified account @maradydd 11 Oct 2012
        Replying to @aral

        @aral Compare to @mobilevikings, who don't just solve individual user problems on Twitter, but also network-wide issues.

        0 replies 0 retweets 0 likes
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      1. Cem Kesemen‏ @cemkesemen 11 Oct 2012
        Replying to @aral

        @aral @O2 Are you on a contract? I’d have probably quit them by now. Or you could probably get out of it, citing issues with service..?

        0 replies 0 retweets 0 likes
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      1. Kate‏ @KateOfHysteria 11 Oct 2012
        Replying to @aral

        @aral Agree. Classic mistaking tactics for strategy territory.

        0 replies 0 retweets 0 likes
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      1. Drew McLellan‏ @drewm 11 Oct 2012
        Replying to @aral

        @aral I’ve recently had useful support from @O2 on Twitter.

        0 replies 0 retweets 0 likes
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