I have been severely let down today by @virginatlantic. Very disappointed in how my flight changes/fees were handled after my delays.
@brucel @danrubin Also interested in knowing. I tend to prefer @VirginAtlantic whenever possible. May need to adjust habits?
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@aral@brucel I expect it was an issue of conflicting processes/customer support procedures. I hope. Usually love@VirginAtlantic lots.Thanks. Twitter will use this to make your timeline better. UndoUndo
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