Earlier in the cycle of Web 2.0, circa ~2010, companies would employ a single Community Manager whose job it was to maintain situational awareness of the platform. A lot has changed since then. https://twitter.com/CaseyNewton/status/1138214573389934592 …
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@anthrocypher: "Earlier in the cycle of Web 2.0, circa ~2010, companies would employ a single Community Manager whose job it was to main […]" https://threadreaderapp.com/thread/1138521643691757569.html … See you soon.
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I’m sympathetic to this argument, but this was also a question we asked if nuclear reactors (c.f. Perrow’s NORMAL ACCIDENTS) and I believe the answer came back that in fact we COULD build safe systems at scale, if we understood them as SYSTEMS and not collections of components
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(C.f. Leveson’s ENGINEERING A SAFER WORLD)
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Had a related convo in another thread about ethnographies of community managers. (I should have tagged you in QT.) In case you're interested...,https://twitter.com/clancynewyork/status/1138588972739899393 …
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