@TeamYouTube Yesterday and today I’ve noticed a thumbnail error on some of my uploads there are black bars on the left and right sides. Only on two but sometimes more depending the device used. I size them as 1280x720. Have never had this problem. Can you fix this? Looks awful.
I only see this if a share a link to the videos, if I check a link etc. Seen it on other channels too, it’s only the first 3 videos. I haven’t changed how I upload it (via computer). On the app it looks fine.
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Thanks for updating us on this. Just to confirm, have you tried clearing the browser's cache & cookies to see if that helps? Also, check if using a different browser or Incognito mode does make a difference. Appreciate the additional info.
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If I click a link to my channel the thumbnails appear as the right size. If I click on Videos and it shows them all then the first three have black bars on the left and right hand sides. If I check via the app they are fine. If I text the link the black bars appear.
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