Check out my latest article: Finding and landing your perfect job linkedin.com/pulse/finding- via #mentoring
Andy Butterfield, CCXP’s Tweets
Most team meetings are a waste of time.
7 dead-simple tips to make yours good:
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"Do Nudges Work?" Excellent and clarifying essay by
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Lack of career advancement and development is now the top reason why people leave their job according to a new McKinsey study.
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Customer complaints ‘costing businesses over £9bn a month in lost staff hours’ - ITV News
Learn how customers go from vision to value, faster with Salesforce Professional Services in this commissioned Consulting Total Economic Impact™ Spotlight study conducted on behalf of Salesforce.
#Salesforce #CustomerSuccess
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Fantastic piece of anti-#sludge legislation from Germany. Companies must now offer 2 click cancellation for subscriptions, making them as easy to cancel as they are to take out. 👏
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Kündigung von Abo-Verträgen per Mausklick spart Verbraucher*innen Zeit und Aufwand: „Mit dem #Kündigungsbutton können Verträge nun online genauso einfach gekündigt werden wie man sie abschließen kann“, so BMin @SteffiLemke. #Verbraucherschutz bmuv.de/PM10173
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Love this, using “social” cues to nudge people to pay tax on time. The classic “people like you”.
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Here's how the UK government used social proof to boost tax repayment. 
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Watching and hearing the Healthy Hands Chalk Sticks story and it has to be one of the most amazing #behaviouralscience stories. Just fantastic. #nudgestock2022
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Incredible line up for this year! Looking forward to it 🍿
Well done and team 👏👏👏
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A special thanks to our sponsors for today , , and .
Thanks to Andy Butterfield, our UK Customer Experience Lead, for kicking off the day with a discussion on growing lifelong customers #ServiceSummit
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Pleased to have renewed my CCXP for another two years. The is an excellent organisation for anyone interested in anything #CX, making great connections in the industry and progressing their CX career bcert.me/pnwrrdfk
here once again to invite you to download the latest version of the Behavioural Science Annual – a collection of case studies filled with social interventions and applied behavioural science.
Download it now: ogilvy.com/ideas/behavior
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Love these initiatives and interventions.
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The Behavioural Science Annual is BACK for 2022! We're delighted to bring you the latest collection of social initiatives and behavioural interventions from Ogilvy teams around the world.
ogilvy.com/ideas/behavior
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open.spotify.com/episode/3LhgVn
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And long may it continue #CX
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We don't do business with companies. We do business with people. Business is always human.
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"A huge amount of success in business is random, unplanned or probabilistic. Much of the effort in business is devoted to pretending that it isn't."
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I love Flows. If you don’t use them please take some time to take a look. The benefits will be massive!
If you do use them do you have any success stories to share?
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Salesforce Flows and Types of Flows ift.tt/thAOqcf
From learning work-specific skills to getting valuable hands-on experience, Keseana Robinson has learnt so much at Salesforce.
We asked her to tell us all about the things she has learnt during her Solutions Engineering Apprenticeship 💙 #NAW22
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“What have you done recently to help a customer?”
This one question will bring many, varied stories out into the open. What a great way to start to understand what is going well, what needs focus. So simple. The power of #storytelling
Insightful podcast between and Co-CEO . Love our 1-1-1 model and the Indiana story - so good
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Join Trailblazers & on #PlatformPowerHour LIVE 👇 and learn the benefits and use cases of triggered flow.
Thread your Flow questions for our presenters below.
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This is a good article if you are planning or working on a large transformation project. Effective value management requires that you invest in planning, measurement & tracking, communications and change management to promote value-driven decision making
New Year, New Flow. 🎉
Join Trailblazers & on Jan. 27 at 8am PT/11am ET for the first #PlatformPowerHour of 2022. ⚡️
You'll learn all the benefits of Flow PLUS get a sneak peak of Trigger Flow Explorer!
Register for free: sforce.co/3n3ctEv
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Official
The new Conversation Input Component increases agent productivity by filling in fields with customer shared info from Chats, Messaging, and more.
Explore it now on sforce.co/3K15ki2
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What does have in store for Spring 2022? Here's a preview of the 100s of new products and features coming in the Spring '22 Release:
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With the new year here, get ready to roll up our sleeves and learn some new #Salesforce features!
Here are Yelena's top Trailhead badges, modules, and trails to complete in 2022:
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Did you know we've reviewed over 30 AppExchange Apps? Our network of certified consultants take a deep dive into the installation, setup and configuration of some of the most popular #AppExchange Apps. Check them out here!
salesforceben.com/appassessor/ #Salesforce
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“With the platform, we can offer our customers a solution with a completely new customer experience,” says a delighted Philip Krause-Heiber, Director Finance & Administration at NEVARIS #cx
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With AppExchange apps and Salesforce, NEVARIS improved...
customer relationship management,
process automation,
and integration.
See how: sforce.co/3n6K0hc
customer relationship management,
process automation,
and integration.
See how: sforce.co/3n6K0hc
When a customer calls , they won't be asked for a vehicle registration number.
With #Customer360 and , their information and service history is immediately visible to the agent, who can focus on serving their needs—effortlessly: sforce.co/3ySJvvS
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Are you a customer? Are you using Flows? If not you have to watch this video from . Flows (help.salesforce.com/s/articleView?… ) are amazing, improving/developing rapidly and prevent coding, using the Process Builder or Workflows. They are the future!!
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UnofficialSF.com: From Adam Foyston: A New Intro Video for Flow Builder unofficialsf.com/from-adam-foys #Salesforce
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📣 We're thrilled to introduce our NEW certification - Salesforce Certified User Experience Designer!
Learn how to:
☑️ Add design skills to your toolkit
👥 Build human-centered design experiences on the Salesforce Platform
More here:
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🚨 Calling all experts in #BehaviourChange #marketing and public safety/health #communication 🚨
See below for a unique opportunity to develop the #RespectTheWater coalition campaign to improve #WaterSafety in support of the UK’s Drowning Prevention Strategy 👇🏻
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We are seeking to commission an agency or consultant to support the development of #RespectTheWater into a national collective campaign for #DrowningPrevention.
Information pack here
nationalwatersafety.org.uk/media/1291/nws 1/2
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