The coverage surrounding the debacle coverage is as brutal on the airline as the massive cancellations. And deserved. My thoughts on what could solve it. andyabramson.com/?p=7654 #travel #airlines
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Perhaps Southwest could use AI to mitigate customer complaints: Generate personalized crossword puzzles to occupy the stranded traveler. Insert photos of them into a postcard of them happily arriving at their destination. Or try "not our fault" text options.
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I would say, perhaps they could start by adding "intelligence" as in brain power first. They are clueless.
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The prob w/Southwest is a business model prob that can’t be solved by “AI.” Each plane traverses a complex multi-point trajectory every day; a delay/closure at one destroys the rest of a plane’s schedule. Predictive “AI” wouldn’t help w/ so much disruption to that many airports.
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