Went to cancel an AT&T subscription, and ofc their site requires an online chat with a rep. UI says wait is >15m. After a few minutes, I type "California section 17602 requires…" and *immediately* receive "You're next in line!" Probably coincidence, but funny to imagine not.
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Exactly what happened to me when I was trying to cancel my subscription. Easy to buy but hard to get away from. To add to that, the customer service couldn’t find my act & disconnected my call because I asked her so what should I do?
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Really? You mentioned §17602 and it adjusted your queue position? I wonder if some common SaaS has a filter string for it.