"What's your process?" Oh, dear, it's so messy! But at least for my team, if you rotate the classic design process squiggle, you'll see a *spiral*, with plenty of regularity—even throughout long investigations.
More details here on our team blog! https://medium.com/khan-academy-early-product-development/looking-sideways-at-the-design-squiggle-9bab49d1c2de…