andrew.kimmel@gmail.com
Loving @AmericanAir's changes to the mileage program. Now they screw customers just like every other airline w/ miles per $ spent. #awful
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Customers have the opportunity to decide what they want, and we need to design a program where the rewards reflect that.
It's a clear shift to supporting corporate business travelers vs frequent small business travelers like myself. #americanair
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I just flew 8586 miles & received only 2832 of them with platinum status. A few months ago, that would've netted me 17172 miles
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We're sorry your unhappy with the changes. We value your loyalty and want to continue serving you in the future.
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