andrew.kimmel@gmail.com
Customers have the opportunity to decide what they want, and we need to design a program where the rewards reflect that.
Loving @AmericanAir's changes to the mileage program. Now they screw customers just like every other airline w/ miles per $ spent. #awful
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It's a clear shift to supporting corporate business travelers vs frequent small business travelers like myself.
#americanair - 4 more replies
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