I purchased a prepaid @verizon mifi that was never delivered to my house back in August. The mifi that was never delivered had a phone # attached to it, that was then given to someone else who registered it to their email. I've been charged every month for this due to autopay.
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Because the # has been registered to someone else, I can't log on to the Verizon site to cancel this or even request a pw to log in b/c it will go to someone else's email. I've called my credit card company who says they can't stop the autopay & that I need to speak to Verizon.
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I've since spent hours on the phone and went in person to a Verizon store. They have stated that they don't have control over this (?!) and that I must speak to my credit card company. This is ridiculous.
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Replying to @andrewkimmel
Getting this Autopay removed for an account you are not able to use is very important. Please follow and DM us to start a discussion. *CCF
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I've been told *THREE* times now that Verizon doesn't have the ability to help.
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andrew.kimmel@gmail.com