I think it's perfectly okay to mock + ridicule a large corp for bad security practice. But I've seen a number of tweets attacking employees. That's not okay. Please don't do that.
Nobody expects the people on the frontline of customer contact to be security experts. And if they fail to respond to reports as outlined above, it is clearly a lack of proper procedures and training. Not their personal fault at all.
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The problem here is that lots of people know very little about security and do indeed believe that what an official spokesperson says is true. So while I don't expect them to be security experts, I do expect them to know that they are not experts, and to act accordingly.
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