working hypothesis: on average all package delivery companies are shit. it doesn't matter which one you use. they will all fail you.
Corrolary: the service you're getting depends much more on your individual driver than on the company. Groom them with tips and chocolate.
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tbh, it shouldn't be my job to encourage the drivers to do theirs. that's shifting the blame for shitty work environments to the customer
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Do you wish to be right or do you wish to get your stuff in time?
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i give you that; it's a problem of scale though. hermes, dhl, dhl express, post, gls, ups, dpd, ... i'm generous but not the salvation army
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and the hypothesis still holds, the companies and their services are shit on average. i may be able to influence some part, but only a part
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