Negative feedback is a success because it's still a conversation. @jamesbarbour #sxswdiplomacy #sxsw
Replying to @JypsyJBook
@JypsyJBook @jamesbarbour I'd add that #socialmedia make negative feedback more visible... So more useful to improve and recalibrate message
2:35 PM - 11 Mar 2013
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