Also, in 2018, it’s not cool to route a customer service call through three different departments and then ask the customer for their 14 digit account number, address, and last 4 digits of their social all three of those times. 
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Also, in 2018, it’s not cool to route a customer service call through three different departments and then ask the customer for their 14 digit account number, address, and last 4 digits of their social all three of those times.
