LESSONS: Make user testing wide + diverse, understand that true but unknown things don't make precedent & don't launch a privacy policy instead of a product. 3.3/
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Another non-standard decision on launch was that we did not give away the user's IP address in the message. Yahoo Mail, for example, would include the sender's personal IP in the headers of the email when sending. Users didn't know this & it exposed some identities. 9.1/
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LESSON: Consider users' interests, especially ones that are hard to understand. Stand up for your principles, including when it is risky. Listen to founders.* *all this can also go too far. 9.3/
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PS I was the product counsel for
@Gmail pre-launch. That means I was the lawyer responsible for a bunch of its legal decisions, incl. whether scanning email for ads was legal, writing its privacy policy & terms + a bunch more. So, take all this a grain of salt / that in mind.Show this thread
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