Ooh! I got a reply! I did sandwich method. Gave them a compliment, said what I was displeased about, thanked them for their service and being available in this pandemic. They said they’d make sure their employees were more aware of this kind of situation. 
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no, it's not terrible.
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Nope. Call that out when you say it. Half is ignorance. The other half is negligence. When the two overlap, that's willful negligence and that worst of all.
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I just didn’t want to come off as a “Karen”
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Gamer
Brewmaster at
a combination of strong and lost