It amazes me how blithely @Postmates_Help botched one support request and lost me as a customer after two years of using their service a LOT. Customer Support Design is a surprisingly complicated area of design, and one that you really don't notice until you find it done badly.
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Replying to @Randydeluxe @Postmates_Help
I deliver for them and thankfully I haven’t had anything needing support
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Replying to @always_be @Postmates_Help
Hi! Nice to meet you. Here's a question: If you were doing a delivery, and instead of being prompt, you drove all over town (which the customer can see you doing in real time), and then you delivered cold, inedible food, what do you think
@Postmates_Help would do about it?1 reply 0 retweets 1 like -
Replying to @Randydeluxe @Postmates_Help
I know you can stack deliveries but it’s usually not more than one. I believe you can also call the postmate through the app.
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Replying to @always_be @Postmates_Help
This wasn't a stacked delivery. Let's just say you made a series of mistakes in navigation over the course of 30+ minutes (for a four minute drive).
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No, I was going off my own experience. Maybe this Postmater was also using different apps like Grubhub.. but still, should have been making his delivery the priority
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Changing the subject back to my original point—
@Postmates didn’t lose me as a customer by employing a driver who went up and down some freeways, they lost me by having@Postmates_Help send me boilerplate messages and refusing to address my concerns or answer my questions.1 reply 0 retweets 1 like
They should have reimbursed you the money imo
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