It amazes me how blithely @Postmates_Help botched one support request and lost me as a customer after two years of using their service a LOT. Customer Support Design is a surprisingly complicated area of design, and one that you really don't notice until you find it done badly.
No, I was going off my own experience. Maybe this Postmater was also using different apps like Grubhub.. but still, should have been making his delivery the priority
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Changing the subject back to my original point—
@Postmates didn’t lose me as a customer by employing a driver who went up and down some freeways, they lost me by having@Postmates_Help send me boilerplate messages and refusing to address my concerns or answer my questions. - Show replies
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Gamer
Brewmaster at
a combination of strong and lost