It amazes me how blithely @Postmates_Help botched one support request and lost me as a customer after two years of using their service a LOT. Customer Support Design is a surprisingly complicated area of design, and one that you really don't notice until you find it done badly.
I know you can stack deliveries but it’s usually not more than one. I believe you can also call the postmate through the app.
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This wasn't a stacked delivery. Let's just say you made a series of mistakes in navigation over the course of 30+ minutes (for a four minute drive).
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I’d call and tell the customer and tell the truth. Sometimes I get lost but not for 30 min! Customer service should definitely be involved. It doesn’t sound like this person was “lost”.
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Gamer
Brewmaster at
a combination of strong and lost