I think you’re over thinking this one. :) The moral isn’t to not listen or think critically - it’s that technical innovation is rarely obvious to everyone at first. Which is true!
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I understand the point of the original statement, but I hate that it completely dismissed the experience of the users of the technology.
- Još 7 drugih odgovora
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Well. It's true. & in almost every significant invention. Edison, wright Bros, Gates, Jobs, & Ford These guys weren't doing frickin' surveys.

- Još 8 drugih odgovora
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I'm not sure about this take. User interviews are proven to be a pretty noisy signal, and you probably have better sources of data to help you find market fit.
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The original take is that Ford needed only to rely on his own instincts and not listen to customers.
- Još 2 druga odgovora
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Maybe the right way to think about this is: listen deeply to customers about the problem, but not what they see as solutions.
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Ford came up with the idea for pickup trucks by WATCHING customers make them with existing cars...and I believe the reality is the quote is not really truly attributable to Ford...best practice is to study customers behavior, don't expect them to tell you want to build...
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Perhaps, but he might not have created the moving assembly line as a result. Also, being customer focused before the information age was hugely taxing.
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We didn't get the electric light bulb by continuously improving the candle. -I don't recall the author-
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