@TeamYouTube I paid for YouTube Premium with the student discount. The ads are gone but still don’t have full premium. What gives? Do I not get to watch premium movies?
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Replying to @allie_alaina
With YouTube Premium subscription, you should be able to access all the features including YouTube Originals. If you're on app, you can find originals tab at the top of your home feed. If you're on desktop, you can find the tab in the left side bar. Let us know if otherwise.
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Replying to @TeamYouTube
That’s what I am saying. I thought I lost ads but they’re back. I have the receipt for paying for premium. How can I send you my email so you can fix this?
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Replying to @allie_alaina
This doesn't seem right. Just to confirm, are you signed into the right account linked to the subscription? If yes, please get in touch with our Premium support team to look into this further: https://goo.gl/C2p95u . Hope this gets resolved.
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Replying to @TeamYouTube
I have. They don’t seem to respond or have an option to help someone in this situation. How do I talk to someone?
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Replying to @allie_alaina
Hmm, have you tried requesting a call back by clicking here: https://goo.gl/pfj4kZ ? Hope this helps.
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Replying to @TeamYouTube
I did. Waiting for over 30 minutes isn’t ideal. Is there a way to email them? I was a prime member for two years then financially had to take a break and when I saw the student rate I jumped at it and now I can’t have it? So confused.
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Replying to @allie_alaina
Yes, you can send them an email. Make sure you're signed in to the right account and go here: https://goo.gl/WLhrHa . If you'd prefer, you can also chat with them here: https://goo.gl/T114hC . Hope this gets resolved.
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Why does it say chat support unavailable?
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