@TeamYouTube hi I am currently experiencing an issue on YouTube. When I am trying to access my library, what comes up is the 500 Internal Server Error. What can I do to get it fixed? Thank You
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Replying to @alishariggs
Hi there. What device are you on? Does this happen across devices? Also, mind sharing screenshots for us to look into it? Keep us posted.
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Replying to @alishariggs
Thanks for sharing the screenshots. Clearing your browser's cache and cookies often fixes most issues. Also, try using a different browser to see if that makes a difference. Let us know.
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Replying to @TeamYouTube
The problem was fixed over the weekend, however it is persisting today. Would it be my laptop thats causing the issue?
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Replying to @alishariggs
Hmm, could you check if this is happening across devices? Keep us posted.
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Replying to @TeamYouTube
I checked other devices. It is only occurring on my laptop which is a MacBook Pro
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Replying to @alishariggs
Just to confirm, is your browser updated to its latest version? Also, check if this happens on different browsers or in Incognito mode? Keep us posted.
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Replying to @TeamYouTube
Yes my browser is updated to the latest version and it also happens on other browsers as well as incognito mode.
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Replying to @alishariggs
Thanks for the info. To help the right team better investigate, can you send a feedback report from the device having the issue? Steps here: https://goo.gl/WdI0BK . You may not receive an individual response, but the details will help us identify and fix any issues.
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Ok I submitted a feedback report yesterday
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