Alison Austin

@alicenwondrlnd Partners to practitioners and proj managers. A single point of contact for the client. Handle commercial negotiations.

@alicenwondrlnd because clients want one experienced contact point who understands both businesses.

@alicenwondrlnd The best think more like practitioners than salespeople. We've had a few practitioners who have become AMs and vice versa.

@PhilipMorton & that requires them to be quite outward looking, understand the way an org ticks... how it makes decisions.

@alicenwondrlnd For when practitioners get fed up dealing with clients.

@andyhume touché!

@alicenwondrlnd To buy us donuts.

@alexng_ux what if you're on sugar-free January? ;)

This morning @alicenwondrlnd asked “Why do agency account managers exist”? Here are my thoughts on the subject. http://www.andybudd.com/archives/2016/01/why_do_agency_account_managers_exist/ …

@andybudd @alicenwondrlnd I think the best AMs are performing an essentially diplomatic function and essential on larger engagements.

@alicenwondrlnd Shit firewall?

@cleverdigit There's two ways to interpret that. ;-)

.@alicenwondrlnd I'd say various but scaling creativity usually requires organised communication & process - that's easier hired than taught