I got yelled at FOR 3 YRS by angry customers for everything from cracked screens to malware at Genius Bar. I still use what I learned.
wasn't so bad though, I had the latitude to make it a policy not to put on any of the customer service pageantry and just talk normal
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became kind of a neighborhood institution, regulars would drop by just to chat or to get advice/help on random tech things
Thanks. Twitter will use this to make your timeline better. UndoUndo
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