I got yelled at FOR 3 YRS by angry customers for everything from cracked screens to malware at Genius Bar. I still use what I learned.
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get to provide tech support to customers already mad you told them you can't give them their money back, and also telling people...
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...you can't buy something from them they were expecting to get cash for because you tested it and it's not functioning 100%
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wasn't so bad though, I had the latitude to make it a policy not to put on any of the customer service pageantry and just talk normal
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became kind of a neighborhood institution, regulars would drop by just to chat or to get advice/help on random tech things
End of conversation
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