Hey, @TeamYouTube, I’m really confused. I just opened YouTube and it said I had YT Premium out of nowhere. I already used my free trial like last year and I never bought it. I checked my credit card and nothing is popping up. I’m honestly so confused...
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Mostly because I don’t want to get charged for a premium membership when I never bought it in the first place.
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Replying to @aiidaannn
Can you get in touch with our YouTube Premium and purchase support team who can look into it: https://goo.gl/m11wvR ? Hope this gets resolved.
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Replying to @TeamYouTube
I checked my email and it said that a trial was activated for some reason. I thought that trial was used up after last year lol. But, I don’t know why is activated in the first place. Luckily I canceled the auto-renewal so it won’t charge me. But I just emailed them!
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Replying to @aiidaannn
Appreciate the report. Please send a feedback report directly from YouTube with these steps for us to work on it: https://goo.gl/WdI0BK . While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues.
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