@YouTube is there anyone I can email about an issue with my youtube account that does not appear to be addressed in the help page or community area?
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Replying to @actionjaxonbtw
Thanks for writing to us! Let us know what's happening and we'll do our best to help.
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Replying to @TeamYouTube
I am unable to change my custom URL from a name I had years ago. And I am unsure of how it is even showing up as I cant find that name anywhere on my you tube or google profile or about me.
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Replying to @actionjaxonbtw
Thanks for the info. Just to confirm, have you taken a look at our Help Center article which has more info on Custom URL: https://goo.gl/dtWUac ? Hope this info helps.
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Replying to @TeamYouTube
Yes, thank you. It appears my channel has a legacy username/url in place. Is there a way for me to change it to my current name or am I stuck with my legacy username for the channel? Or is it possible to switch To another brand account to change this?
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Replying to @actionjaxonbtw
Thanks for reaching out. Depending on when your channel was created, it may have a username. Usernames are no longer required for channels today, but you can still use this URL to direct to your channel – even if your channel name has changed since you chose your username.
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Replying to @TeamYouTube
Good to know. What would I do if I no longer wanted to use the username as the custom url and wanted to use the YouTube brand name I switched to months ago instead. I see no option for this under custom url. I simply see the old username and that is all.
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Replying to @actionjaxonbtw
Since YouTube treats legacy username URLs as your primary channel URL, they can't be changed. If eligible, you can still claim a custom URL. Your channel can have multiple URLs and look different from one another, but all point your audience to the same place.
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If you are eligible to claim a custom URL, is there a way to have it match the Brand Account instead of the legacy username and direct people to my channel through that URL instead?
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Replying to @actionjaxonbtw
Sure! You can choose a custom URL based on things like your display name, your YouTube username, any current vanity URLs that you have, or the name of your linked website (all subject to availability). More info: https://goo.gl/zFe1ou . Hope this helps.
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