@TeamYouTube I cannot access audience retention analytics for my most recent upload. I am promoting it with adwords and the retention stats are tanking but I can't see where
-
-
Replying to @abong_com
We'd like to help! Could you check if embedding is turned on for the video under 'Distribution options'? You can learn more about it here: https://goo.gl/JUhbo4 . Hope this helps.
1 reply 0 retweets 0 likes -
-
Replying to @abong_com
Thanks for checking that. Try clearing cache/cookies of your browser and checking it on Incognito mode. If you're on the app, try uninstalling it, restarting your device and reinstalling it. It often fixes these issues. Let us know if it does the trick for you!
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
Unfortunately, no. I've tried on several computers and a few browsers private/incognito and public, and just this video https://youtu.be/Iiu3UyxLEHk has the issue. It has since it was published.
1 reply 0 retweets 0 likes -
Replying to @abong_com
That's odd, could you file a feedback report with these steps: https://goo.gl/1ckkO5 ? While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues. Thanks.
1 reply 0 retweets 0 likes
I will certainly do so, but in the meantime is there anything I can do to gain this important insight on the video's performance? I hired voice talent and invested quite a bit of time in the animation, and this particular video's performance will inform future decisions.
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.