The Anet firings are infuriating, and now I'm seeing--from some of my own followers--lots of uncritical "Well, why shouldn't they lose their jobs for being rude to customers?"
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The Customer Is Always Right is a bullshit philosophy that only rewards the loudest, shittiest customers most likely to use it as a cudgel to get whatever they want. Customers are frequently very wrong and to pretend otherwise handcuffs the people that have to serve them.
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Occasionally I do fantasize about customers getting what they want good and hard
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Monkey's Paw Driven Development
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Did you see that fucking Twitter debate yesterday about whether or not it's okay to intentionally throw your trash on the floor at the movies? All of this smacks of the same bullshit.
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wait what the shit why would why would someone do that I mean I know why I guess but UGH
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30 years of retail experience says you are 100% correct.
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People confuse customer service with personal servant. They think because they ‘pay your check’ they can treat you any kind of way.
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Somewhere in space-time, Rando from 11 years ago is smiling and wiping a tear from his eye. His heart feels warm for the first time in a while as he tells a customer that, no, they can't return a broken controller they bought a full year prior.
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I read this somewhere and loved it: "The Customer is Always Right is just the capitalist version of Might Makes Right. And it's equally wrong."
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Also, "The Customer Is Always Right" is meant to be taken collectively, not individually. Like, "if nobody is buying your product, that's on you, not them."
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This. This is important. It’s intended to be taken as “market demand is always right,” not This One Customer is Always Right.
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