Hey everyone, it's @threadapalooza time! 
Here are some things I learned about communication and problem solving when working in customer support.
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The sad part about getting angry at customer service reps is when it works. Not just on a human level. It’s standard now to have sentiment analysis software that prioritises angry customers chats or incentivises reps to go the extra mile for the angry-type callers. :(
In countries with a lot of bureaucracy and high population, getting angry is often the only way to get things done. Especially since the rules are vague and often unenforced.
