THIS 
.
_And_, my additional advice is: don't hope that your competitors have poor operational practices. If they have a #HugOps day, it isn't necessarily good for you, customers, or the market segments you are part of.https://twitter.com/allspaw/status/1223053020088406017 …
Even if it doesn’t have “customer impact” associated, if engineers familiar and responsible for production systems thinks it should be an incident, then
it.
is.
an.
incident.
That’s the criteria. Your competition is *hoping* you’ll use a static set of definitions/severity. 
