a thing that stands out to me when I see breakdowns of the SF planning process is how much the unpredictability, the small mistakes that can set you back, etc, model applying for safety net programs in the US the main difference is the ability to pay to cut through the red tape
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I wish I knew of a resource online to easily share that described what to expect when apply for Supplemental Security Income (SSI). when the GetCalFresh team was doing SSI research for the SNAP expansion last year, there were horror stories. years and years to get on the program
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meanwhile, huge corporations like Deloitte, Accenture, and now Salesforce enter into the benefits enrollment space and continue to deliver broken safety net systems on huge contracts even when there's not a catastrophic technology failure, they usually fail the people they serve
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although they don't deliver better services at less cost in practice, they're very aggressive at selling government on the premise of it. just look at the search results for Accenture & Deloitte gov efficiency collateral: https://www.google.com/search?q=deloitte+government+efficiency&oq=deloitte+government+efficiency&aqs=chrome..69i57.3967j0j4&sourceid=chrome&ie=UTF-8 … https://www.google.com/search?q=accenture+efficiency+in+government&oq=accenture+efficiency+in+government&aqs=chrome..69i57.9367j0j4&sourceid=chrome&ie=UTF-8 …
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and here's Salesforce: https://www.salesforce.com/solutions/industries/government/capabilities/ …pic.twitter.com/EB5fWoaUgu
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