Brilliant, this one!
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Thanks for the heads up, I hadn’t seen it before.
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This point by
@lhochstein is another good shift in perception. "Keep in mind, though, that you aren’t really studying an incident at all: you’re studying your system through the lens of an incident."https://lorinhochstein.wordpress.com/2020/01/25/an-old-lesson-about-a-fish/ … -
Nice framing. Also a useful lead to the LFI site there, I hadn’t come across it previously. https://www.learningfromincidents.io
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