Andrew Ayer Retweeted Jared Spool
Thread. Security professionals need to preach this. Frequent upgrades are essential for security, but too often upgrades are user-hostile.https://twitter.com/jmspool/status/981508690594418688 …
Andrew Ayer added,
Jared Spool @jmspool
Users don't hate change.
• Users hate when you take control from them.
• Users hate when your change shows no value for them.
• Users hate when they’ve invested in learning your design, only for you to disregard that investment.
Users don’t hate change.
It’s you, not them.
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7:09 PM - 5 Apr 2018
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