Aye, even very valid critique can be harsh at times, but if it's done respectfully, it can still be constructive. Community managers & CS reps are genuine champions in filtering for true feedback, but the abuse...can still cut through all that to be super destructive.
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Long gone are the days where creatives were able to express their ideas and explore the reaches of humanity. The internet has connected people in such a way that we have formed a hostile hive-mind which suppresses opinions and alienates those who wish to discuss differences.
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Perhaps, though I'd like to think that we're simply experiencing some of the still-early growing pains of having a truly global and interconnected culture. Hopefully we'll move on from the digital-age's adolescence together. Although sooner would be better than later.
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The studio environments can be so volatile and then the fan base acts like a ravenous pack of dogs when Devs don't pander to them. I'm trying to remind myself that this is a minority but sometimes I wonder why we make games at all when reactions like this keep happening :/
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Celia Pearce writes of a people getting PTSD, because their virtual world dies. https://mitpress.mit.edu/books/communities-play … There is no excuse for their abusive msgs. But, the reason you are making games, is because you can make something that incites so much emotion in people. Keep it up.
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Whenever someone asks why game devs sometimes hesitate to communicate openly to their players & audience or don't take risks, I'm going to point them towards this. This is not 'critique' - this is abuse.
We make games.
They're just games...