@TeamYouTube I’m having trouble joining member only chats and was wondering if you could help?
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Replying to @_Kessie_
We'd like to help! Could you tell us more about your concern? Keep us posted.
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Replying to @TeamYouTube
I joined the retro replay channel and for the past two months their members only live chat hasn’t been working for me. The chat is disabled and I know a few others have had this problempic.twitter.com/ZAWJdL7oZ8
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Replying to @_Kessie_
Thanks for the screenshot! It looks like the live chat option is only exclusive for their members. Here are the details for channel membership on YouTube: https://yt.be/help/Moze
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Replying to @TeamYouTube
Here’s another screenshotpic.twitter.com/qLcpMtaFiF
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Replying to @_Kessie_
We're seeing a live chat button on the first screenshot you mentioned. Have you tried clicking the live chat button? Do you mind telling us what happens after you click on it? Or do you get an error? Keep us posted.
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Replying to @TeamYouTube
Nothing happens when I click it because I don’t have access to that button in the first screenshot the only button I do have access to is the report button. I can see the video and watch what happens but I don’t have access to the live chat
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Replying to @_Kessie_
Thanks for the info – what troubleshooting steps have you tried so far? If you haven't already, try reinstalling the app or use a different device. If this doesn't work, you can send a report using the official Send Feedback tool, here's how: https://yt.be/help/feedback
1 reply 0 retweets 1 like
I’ve tried logging out of my YouTube account and logging back in, I’ve tried my laptop, I’ve tried my sisters phone but the chat seems to not work. @retroreplayshow I’m sure you guys have more screenshots of this problem that is happening to members
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