Thanks for reaching out. Does this happen across browsers/devices? Also, do you see any specific error message? Let us know.
@TeamYouTube why can’t i add a custom thumbnail to my video? been trying for a few hours and it hasn’t worked. it doesn’t let me click the button and the custom thumbnails button is verified.
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It’s working on Safari and I am unaware on how to reach it the page from my phone, there’s no error message. It simply doesn’t do anything when I select to pick a custom thumbnail.
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