Hi there, thanks for reaching out. That's strange which device are on? Also, does it happen across devices. And please ensure you are signed in with the right account and your app is updated.
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My app is up to date, I'm signed on the correct account and it seems to be working fine on my computer. I'm using a Samsung Galaxy S7 when trying to access this feature. It does show me this image whenever I try to play the video, but i don't know if it helps you though.pic.twitter.com/4arLuIEeSN
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