I've been standing outside my confirmed & paid @Airbnb rental for 2+ hours now.
Key is not here. The promised instructions via SMS never arrived.
It's a cold 5 a.m. It's raining lightly, and I'm upset. All the nearby stores are closed. My battery is at 27%. I'm getting worried.
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Replying to @AriHershkowitz
Hi Ari, we are sorry to hear this and we'd like to look into this immediately. Please, DM us the email address, phone number and full name registered in your Airbnb account so we can follow up. Thank you.https://twitter.com/messages/compose?recipient_id=2688148651 …
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Replying to @AriHershkowitz
Hi Ari, thank you for writing back to us. We've responded to your DM and forwarded this case to the dedicated team. We can see that a case manager has messaged you already. Thank you for your continued patience.
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Replying to @AirbnbHelp
For those following: It's been 3.5 hours since I was supposed to be asleep. Time is 6:38am Their solution: "find a Dunkin Donuts nearby, get food and coffee on us. Only up to $10" "We can't help you until we reach the host. Wait another hour, then we'll "look into alternatives"
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Replying to @AriHershkowitz @AirbnbHelp
This is messed up. Never using
@Airbnb again! Instead of owning up to a screwup, and giving me another place to stay at, they have me falling asleep at Dunkin Donuts. I landed 5 hours ago, I need a bed, not coffee. Can't even give me a clear answer until another hour will pass.1 reply 0 retweets 0 likes -
Replying to @AriHershkowitz
We are very sorry about this, Ari. We can see that your case manager is working with your host to find a possible solution. We have asked her to get back to you with updates. Please, let us know if there is anything we can do in the meantime.
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Wow. I hope they at least refund you the cost of your stay. That’s terrible 
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