hi @TeamYouTube , how do i turn on live chat replay in my videos? i can't seem to figure how to do that for my past livestreams, the live chat replay is automatically turned off. is it some sorta default mode for all live streams?
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Replying to @YT_MissAsyan
Thanks for reaching out. What device are you using? To clarify, Live chat replay is available on all stream archives and is enabled by default. Take a look at our resource for more info on how you can enable/disable it: https://goo.gl/n8yWGU . Let us know if it helps.
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Replying to @TeamYouTube
I'm using a MacBook Air. After checking the resource, I tried enabling live chat replay, but I cannot find the option for it. And checking out my own livestream will show that the live chat replay was turned off. Video shown below.pic.twitter.com/jGcoVlLpoT
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Replying to @YT_MissAsyan
That's odd! If you haven't already, could you clearing your browser's cache and cookies? Also, try using a different browser or Incognito mode to see if it helps. Keep us posted.
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Replying to @TeamYouTube
I've used Safari, cleared out cookies and cache, used private window, checking and unchecking boxes of Allow All Comments and Users Can View Ratings, but the live chat replay is still turned off.
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Replying to @YT_MissAsyan
Hmm. To help the right team better investigate, can you send a feedback report from the device/account having the issue? Steps here: https://goo.gl/WdI0BK . You may not receive an individual response back, but the details will help us identify and fix any issues, thanks.
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