Xbox Support on Twitter: "@jay_to_the_son We are aware, thank you! If it happens, please power cycle by holding power for 10 seconds. ^BB" / Twitter

are you aware of the black screen issue after the latest patch? Please see bit.ly/1jvMiNV

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Xbox Support

@XboxSupport

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@jay_to_the_son

We are aware, thank you! If it happens, please power cycle by holding power for 10 seconds. ^BB

4:57 PM · Feb 17, 2014

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thanks ben good to know you are aware

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Absolutely. And to help us investigate, can you DM us your GT? ^BB

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this is happening 2 me about 2/day I can avoid it by not using the guide button using voice commands 2 watch TV and such

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Are you able to clarify what's happening to you? ^NX

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this has happened to me now 4 times in 2 days. It's really annoying.

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Have you been able to try the power cycle to see if that helps? ^CR

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this has happened to me 4 times now and the fix isn't working, do I have a bum Xbox One?

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Are you also unplugging the console for 5 min after holding the power button for 10 sec? ^SB

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Just to let you know another temporary solution is to run the console in 720p.

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Thanks for letting us know, currently power cycling is the best fix but we're currently looking into the issue. ^CR

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