I think it's about expectations. When I read someone's experience, I trust that I'll experience something similar. When I experience something negative that I wasn't expecting, I lose trust in the business/product/service. #WIADchat
.@annedesigns and @sarahmkimes - you both mention ratings/reviews for @Airbnb.
Are there other experiences that type of info has helped with? #wiadchat
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Interesting to think about what experiences reduce my trust as well. Reviews that are obviously planted, no negative reviews, etc. Though I rarely post negative reviews - takes time I don't have.
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New conversation -
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Ratings and reviews are super helpful for so many online transactions--restaurant reviews, eBay sellers, app store reviews.
#wiadchatThanks. Twitter will use this to make your timeline better. UndoUndo
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