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WorldIADay
WorldIADay
WorldIADay
@WorldIADay

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WorldIADay

@WorldIADay

Bringing together the Information Architecture community in locations around the globe since 2012. February 22, 2020.

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    WorldIADay‏ @WorldIADay 19 Nov 2018
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    Ready for our second question on Design Thinking? Q2: How has the "Users over Stakeholders" approach impacted your design thinking? #wiadchatpic.twitter.com/CTuB0R57jV

    9:18 AM - 19 Nov 2018
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    • Alina B. Melissa A.🦉 Alex Hendrie
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      2. Alina B.‏ @BeAlina4 19 Nov 2018
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        Replying to @WorldIADay

        I personally struggle with this sometimes. I want to represent the users always, but the stakeholders tend to impact the final design decisions. Anyone else struggles with this or has advise on how to balance the user needs and stakeholder power? #WIADchat

        3 replies 0 retweets 4 likes
      3. Melissa A. 🦉‏ @mz_rocko 19 Nov 2018
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        Replying to @BeAlina4 @WorldIADay

        Same. We use metrics &industry research & user surveys to communicate to stakeholders what the Target Audience is expecting/needing. We then design & incorporate functionality that will engage them but still meets a technical/design stakeholder req. Open 2 other ideas. #WIADchat

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      2. Melissa A. 🦉‏ @mz_rocko 19 Nov 2018
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        Replying to @WorldIADay

        A2. This is an imp. question.Stakeholders (Internal/External) have their requirements/objectives, but its imp to design w/ Target Audiences in mind 2 ensure that ur product is intuitive, engaging and effective. In the end, if they dont use it, then you missed the mark. #WIADChat

        1 reply 0 retweets 2 likes
      3. Alina B.‏ @BeAlina4 19 Nov 2018
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        Replying to @mz_rocko @WorldIADay

        Agreed! UX - User Experience design is m about the users and their experience! It is not called SX - Stakeholders Experience, though sometimes it feels like it b/c they can influence the design. #WIADchat

        1 reply 1 retweet 4 likes
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      1. Morgan Burton‏ @morgan_kb 19 Nov 2018
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        Replying to @WorldIADay

        "Users > Stakeholders" has always been core of my DT, but I make sure to intimately include stakeholders in user definition & design process. Important to leverage stakeholder knowledge but also work to ensure we ALL have shared understanding of who users are/what they need.

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      1. Brian McKenna‏ @bkenna1 19 Nov 2018
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        Replying to @WorldIADay

        It helps take some of the emotion out of decision-making. People can get attached to ideas or thoughts, but always having the touchstone question of 'What do the users think about this?' changes the discussion from subjective to objective.

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