I was checking some Steam stats, Heileen 3 is my game with lowest refund rate (0.4% !) while the one with highest is Volleyball Heaven (7.1%). The average seems to be around 3-4% which is on the low end compared to what other devs told me privately (some have 9-10% refunds)
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But honestly, the refund reasons that people DO give can range from reasonable to outright ridiculous.
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I think in 99% of cases they just don't like the game, and some pick up other answers like "doesn't work" "not what I expected" etc :)
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I also suspect some people expected actual volleyball gameplay
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it could be even if I made clear from the description/screenshots, I also removed the "sports" tag which was erroneously applied
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