customer support differences: multi-million companies: super hidden contact form with 500 fields to fill and 150 confirmations / captchas / reply in 5 business days indies: just email them and they'll usually reply in a couple of hours
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The fact that you get a reply in 5 or so business days from these companies means they too are investing, at the very least, a tiny bit in customer support ;)
Thanks. Twitter will use this to make your timeline better. UndoUndo
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