I'd also add that if you have a bug report email, after fixing the bug make sure to email or respond to the person and politely ask them if they would consider writing a review.https://twitter.com/corytrese/status/1169640972596256768 …
for me this never worked. Basically the customer made his mind, and no matter what I wrote they wouldn't reply or change their review from negative to positive
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It has worked for me. Not fixing bugs but just responding to some reviews with clarifications.
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It's worked for me a few times. The ratio is definitely low, but still worth doing. It also gives other people who see your responses a feeling that you are paying attention, and so THEY may leave good reviews in the future.
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